SUPPORT

FAQ (Frequently Asked Questions)

Future Residents of Portobello Student Home:

How to contact our team?

You can reach us via WhatsApp or email to check the availability of your desired accommodation.

What are Deposit Requirements?

To secure your reservation, a Security Deposit payment is necessary. This deposit will be refunded at the end of the contract, following a property inspection.

What is the contract duration?

The lease contract offers flexible duration options, ranging from 2 to 6 months. You can choose the timeframe that best suits your needs.

FAQ (Frequently Asked Questions)

I am currently renting an accommodation at Portobello Student Home.

What is the notice to leave before the end of my contract?

If you wish to leave the property before the contract end date, you have the option to transfer the contract responsibility to another person, subject to approval from the company. This ensures that someone else takes over the remaining period. Failure to transfer the contract may result in the loss of your deposit.

How does the deposit refund and check-out process work?

Your check-out will be considered complete when you vacate the property and return the keys to our office. An inspection will be conducted after check-out, and if everything is found to be in order, we will initiate the deposit refund process within 14 business days after check-out. Please ensure that the bed/property is clean and organized to avoid any deductions for cleaning. To formalize your check-out, you need to send your bank details via email.

What kinds of maintenance services are available?

At Portobello Student Home, we have a dedicated maintenance team to ensure that all repair and maintenance needs are addressed promptly. Our team is prepared to handle a variety of issues, from minor repairs to leaks and boiler heating problems.
If you encounter any problems with your accommodation, please contact us at info@portobellostudenthome.com, and we will open a maintenance request.
Our aim is to ensure that you have a peaceful and pleasant stay in our accommodations. When dealing with maintenance issues, we work to minimize any inconvenience and ensure that all issues are resolved efficiently.